Royal & Ross

ServiceNow Engineer IV

This is a full time opportunity

This position is onsite Mon.- Thurs. in the Houston- Energy Corridor area

Description:
The highly skilled ServiceNow Engineer IV will focus on improving user experience, optimizing workflows for process improvements, and identifying low-code opportunities for both technical and business stakeholders. Your role will involve leveraging expertise in process engineering to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality.

As a ServiceNow Engineer IV you will:

·         Enhance User Experience: Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience.

·         Process Optimization: Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.

·         Low-Code Solutions: Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.

·         Feedback and Adoption: Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.

·         Training and Support: Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.

·         Best Practices: Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize "QA and Security First: in all implementations.

·         Team Support and Issue Resolution: Assist in troubleshooting production issues, manage time effectively, work independently to meet deadlines.

Skills:

·         Bachelor's Degree 

·         8+ years of experience in related field or possess an equivalent combination of education and experience. 

·         3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows. 

·         5+ years of experience developing ServiceNow solutions aligning with business and customer objectives.

·         8+ years of experience delivering IT solutions to business initiatives. 

·         Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base and access management.

·         Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.

·         UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.

·         Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.

·         Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).

·         Experience delivering solutions utilizing Agile methodologies.

·         Certified System Administrator Required

·         IT Service Management Preferred

·         Certified Application Developer Preferred